BetMGM Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use BetMGM Casino services. Please read them carefully before registering, depositing funds or playing. By using the website or related services, you confirm that you understand and agree to these Terms, together with any additional terms displayed for particular products, games, payment methods or promotions.
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1. General terms and eligibility
These Terms & Conditions form an agreement between you and BetMGM Casino in relation to your use of the website, mobile services, games, account functions and any other services made available through the platform. References to “BetMGM Casino”, “we”, “us” or “our” mean the service provider responsible for the relevant service. References to “you” or “your” mean the person accessing or using the service.
Article contents
You must read these Terms together with any rules, notices, policies or conditions shown on the website. Game rules, promotion terms, payment conditions, privacy information and responsible gambling information may apply in addition to these Terms. If a specific condition conflicts with these Terms, the specific condition will generally apply to the relevant product or activity.
You must be at least 18 years old and legally permitted to use online gambling services in the place where you are located. Gambling laws and available services may differ between Australian states and territories. You are responsible for checking that your use of the service is lawful before registering or playing. We may restrict access where a service is not available or permitted.
- Provide complete, accurate and current information when creating or maintaining an account.
- Use the service only for your own personal and lawful purposes.
- Keep your login details secure and do not allow another person to use your account.
- Tell us promptly if you believe your account has been accessed without permission.
- Follow all applicable laws, game rules, payment conditions and instructions shown on the website.
We may ask you to confirm your age, identity, address, payment ownership or other information before allowing access to some services. This may occur during registration, before a deposit or withdrawal, when account activity changes, or at any other time where verification is required. If requested information is not provided, is incomplete or cannot be verified, access to some or all account functions may be delayed, restricted or declined.
Account security
You are responsible for activity carried out through your account unless you have notified us of suspected unauthorised access. Passwords and other security credentials should be kept confidential and should not be reused across services where possible. We will not ask you to disclose a password through an unsecured or unexpected message. An account may be closed or restricted if we reasonably believe that it has been used by another person, created with false information, or used in breach of these Terms.
2. Deposits, wagering and withdrawals
You may deposit funds only through payment methods made available on the website and only where you are authorised to use the relevant method. Payment instruments should generally be held in your own name. We may refuse, reverse or delay a transaction where ownership cannot be confirmed, information is inconsistent, a payment is declined, or additional checks are required.
You must not deposit money obtained unlawfully or use the account to move funds for another person. Deposits should be made with money you can afford to lose. A deposit is not an instruction to place a bet, and available account funds should not be treated as income, credit or an indication that gambling will produce a profit.
Games and wagers are subject to the rules displayed for the relevant game or product. You are responsible for checking your selections, stake, odds or other details before confirming an instruction. Once a wager is accepted, it may not be changed or cancelled except where the applicable rules, system conditions or law allow it. If a technical or obvious error affects a game, price, result or transaction, we may correct the error and take any action permitted by the applicable rules.
A balance may be adjusted to correct an error, reverse a failed transaction, apply a permitted charge or reflect the proper result of a game or wager. We will not knowingly retain funds credited to an account in error. You must notify us if you identify an incorrect balance, duplicate transaction or other apparent payment issue.
Withdrawal requests may be subject to account verification, payment checks, transaction review and any conditions shown at the time of the request. We may return funds to an appropriate payment method, request further information, or use another permitted method where necessary. Processing times can vary depending on the payment provider, verification requirements, weekends, public holidays and other operational factors. Any applicable fees or transaction conditions will be shown where relevant.
Promotions and offers
Promotions, bonuses, rewards and promotional games are subject to their own terms. Those terms may include eligibility requirements, expiry dates, wagering or play-through conditions, contribution rules, maximum or minimum transaction requirements and restrictions on combining offers. You should read the specific promotion terms before accepting or using an offer. If promotional terms differ from these Terms, the promotion terms apply to that offer.
We may withdraw, amend or suspend an offer where permitted by its terms, where the offer was published in error, or where misuse, fraud or technical problems affect its operation. Promotional benefits may be removed if they were obtained through prohibited conduct or a failure to meet the relevant conditions.
3. Responsible gambling and prohibited use
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and do not gamble with money needed for everyday living expenses. You should also consider setting time limits, taking regular breaks and avoiding gambling when you are upset, tired or under the influence of alcohol or other substances.
Account tools and support information may be available to help you manage your gambling. These may include deposit limits, time reminders, activity information, cooling-off options, self-exclusion and other restrictions. A request to restrict or close an account may affect access to available services and cannot necessarily be reversed immediately. Details of the available options are provided through the responsible gambling area of the website.
If gambling is causing concern for you or someone close to you, stop playing and seek independent support. You may also ask us about available account restrictions. Responsible gambling tools are not a substitute for professional advice, and you should contact an appropriate health or support service if you need help.
Prohibited activity
You must not misuse the service, interfere with its operation or attempt to gain an unfair advantage. Prohibited activity includes using another person’s account, providing false information, manipulating a game, exploiting a software fault, using automated tools without permission, colluding with other players, laundering funds, or engaging in fraudulent or unlawful conduct.
- Attempting to bypass age, identity, location or account controls.
- Using the website through methods intended to conceal your location where this is not permitted.
- Reversing, disputing or denying a legitimate payment without a valid reason.
- Creating or controlling multiple accounts to obtain an unfair benefit.
- Sharing information or coordinating activity to manipulate a game or promotion.
- Uploading malicious code or attempting to damage, test or access systems without permission.
Where we reasonably suspect prohibited activity, we may investigate, suspend account access, withhold or restrict transactions, remove an affected benefit, correct an account balance or take other action permitted by law and the applicable rules. We may request information or documents to complete an investigation. We may also report suspected unlawful activity to the appropriate parties where required or permitted.
4. Website access, privacy and intellectual property
We aim to keep the website and services available and accurate, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, upgrades, telecommunications issues, payment provider interruptions, events outside our reasonable control or technical faults. We may change, suspend or discontinue a feature, game or service where necessary. We will not be responsible for a failure caused by your equipment, internet connection, third-party service or circumstances beyond reasonable control.
Information on the website is provided for general information and does not constitute financial, legal, medical or personal gambling advice. You should make your own decisions and obtain independent advice where appropriate. Game outcomes are determined by the relevant game system and applicable rules. Past results, displayed statistics or promotional content do not guarantee future outcomes.
We collect, use, store and disclose personal information in accordance with the applicable Privacy Policy and privacy laws. Information may be used to provide services, verify identity and age, process payments, maintain security, prevent fraud, meet legal obligations and communicate with you about your account or services. Please review the Privacy Policy to understand how personal information is handled.
The website, software, text, graphics, logos, designs, sounds and other content are protected by intellectual property rights. Subject to these Terms, you may use the service for personal, non-commercial purposes. You must not copy, reproduce, modify, distribute, publish, reverse engineer, frame or commercially exploit any part of the service without permission, except where the law expressly allows it.
You must ensure that any device used to access the service has suitable security protections and current software. We are not responsible for loss caused by malware, insecure devices, unauthorised access to your device or your failure to protect account credentials.
5. Suspension, changes and legal information
We may suspend, limit or close an account if you breach these Terms, fail verification, become ineligible, request account closure, use the service in a way that creates risk, or where required for legal, regulatory, security or responsible gambling reasons. Account closure does not remove obligations that arose before closure. Any remaining balance will be dealt with in accordance with applicable law, verification requirements and the relevant account or payment conditions.
You may stop using the service at any time. If you want to close your account or request a gambling restriction, use the account controls or support options available on the website. Do not create a new account to avoid a restriction, suspension or self-exclusion measure.
We may update these Terms from time to time to reflect changes to the service, law, technology, security practices or operational requirements. The current version will be published on the website with its effective date where appropriate. You should review the Terms regularly. Continuing to use the service after an update takes effect indicates acceptance of the updated Terms, subject to any rights you have under applicable law.
Complaints and applicable rights
If you have a question, transaction concern or complaint, please use the support or complaints process made available on the website. Provide enough information for the issue to be identified, including relevant dates, transaction details and account information. We may request further information so that the matter can be reviewed fairly and securely.
These Terms are intended to operate consistently with applicable Australian laws. Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified. Where a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law.
If you do not understand any part of these Terms, you should obtain independent legal advice before using the service. By continuing to access BetMGM Casino, you confirm that you have had a reasonable opportunity to read these Terms and agree to comply with them.
