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Privacy Policy
This Privacy Policy explains how BetMGM Casino may collect, use, store and share personal information when you visit the website, create an account, use casino services or contact support. It also explains the choices available to you, including how to request access, correction or deletion of your information and how to withdraw consent to marketing.
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How this policy applies
BetMGM Casino respects the privacy of players and aims to handle personal information in a clear, careful and secure way. This policy applies to information collected through the BetMGM Casino website, account services, customer support channels, promotions, payment processes and other related services. It also applies when you browse the website without creating an account, although the information collected from a visitor may be more limited.
Article contents
By using the website or providing information to BetMGM Casino, you acknowledge that information may be handled as described in this policy. Some services may have additional notices explaining how information is used for a particular feature, payment method, promotion or verification process. If an additional notice applies, it should be read together with this policy.
This policy is written for players in Australia and uses general terms because the information required may depend on the service you use, the details of your account and the checks that are necessary. BetMGM Casino may update this policy from time to time to reflect changes to its services, technology or legal obligations. The current version will be made available on the website, and the updated version will apply from the date it is published unless stated otherwise.
Information you provide
- Account details, such as your name, date of birth, residential information, username, password and account preferences.
- Contact details, such as an email address or other information used to communicate with you and provide account support.
- Identity and verification documents or information used to confirm your identity, age, eligibility and account ownership.
- Payment and transaction information, including deposits, withdrawals, bets, account balances and records connected with financial activity. Payment providers may process payment details under their own privacy terms.
- Information you provide when you contact support, make a request, report a problem, enter a promotion or communicate with BetMGM Casino in another way.
Information collected and why it is used
BetMGM Casino typically handles information that is needed to provide a functioning and safe online gambling service. The type and amount of information may vary depending on whether you are browsing the website, opening an account, making a transaction, completing verification or requesting support.
Account and identity information
Account details are used to create and manage your player account, identify you when you sign in, communicate important service information and provide access to available features. Identity information and verification documents may be used to confirm that account information is accurate, check age and eligibility, protect accounts from unauthorised use and meet applicable legal, regulatory and operational requirements.
Payments, transactions and activity
Payment and transaction records may be used to process deposits and withdrawals, maintain accurate account records, respond to payment queries, prevent misuse and identify unusual or potentially fraudulent activity. Records of account activity may also be used to support safer gambling processes, resolve disputes, investigate complaints and meet record-keeping obligations.
Device, technical and usage information
When you use the website, technical information may be collected automatically. This can include your internet protocol address, browser type, device type, operating system, approximate location, language settings, pages viewed, links used, login information, dates and times of activity and information about how the website performs. This information helps BetMGM Casino operate the website, remember settings, detect suspicious activity, improve performance, troubleshoot faults and understand how services are used.
Main purposes for using information
- Opening, maintaining and securing your account.
- Providing casino services and processing account activity.
- Completing identity, age, verification, anti-fraud and security checks.
- Processing or supporting deposits, withdrawals and other transactions.
- Providing customer service, responding to questions and handling complaints.
- Improving the website, testing features, monitoring performance and fixing technical issues.
- Sending service messages that are necessary for your account, transactions, security or changes to the service.
- Sending marketing communications where permitted and where you have provided the necessary consent or another lawful basis applies.
- Meeting legal, record-keeping, risk management and responsible gambling obligations.
- Protecting the rights, property, systems and users of BetMGM Casino and preventing misuse of the website.
BetMGM Casino may use information where it is needed to provide a service you have requested, to protect the security and integrity of the platform, to comply with applicable obligations, to respond to your choices or consent, or for another legitimate operational purpose that is consistent with the service. Where marketing consent is required, you can withdraw it at any time.
Sharing, security and retention
When information may be shared
Personal information may be shared with service providers that help operate the website and provide related services. These providers may support payment processing, identity verification, fraud prevention, information technology, hosting, communications, customer support, analytics, security and professional services. They should receive only information that is reasonably needed for the relevant service and are expected to handle it securely and appropriately.
Information may also be shared where necessary to investigate suspected fraud, protect users, enforce applicable terms, respond to legal requests, meet reporting or record-keeping obligations, or protect the rights and safety of BetMGM Casino and other people. If a business service, technology provider or part of the platform changes, information may be transferred as part of that change where permitted and handled in accordance with applicable privacy requirements.
Some service providers may handle information in countries outside Australia. Where this occurs, reasonable steps should be taken to protect the information and to support compliance with applicable privacy requirements. The safeguards used may depend on the provider, the type of information and the service being supplied.
Security measures
BetMGM Casino uses reasonable technical, administrative and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, secure connections, monitoring, verification procedures and internal processes for handling information. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should keep your login details confidential and contact support if you believe your account or information may have been compromised.
Keeping information
Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including providing services, resolving issues, protecting the platform and meeting legal or operational requirements. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to applicable obligations and technical limitations.
Your choices, cookies and privacy requests
Your data rights
Depending on the circumstances and applicable requirements, you may have the right to ask what personal information BetMGM Casino holds about you, request access to that information, ask for inaccurate or incomplete information to be corrected, request deletion of information that is no longer required, and withdraw consent to marketing communications. You may also ask questions about how your information is used or request an explanation of a privacy-related decision.
To exercise these rights, or to make a privacy request, contact support@betmgmcasino.best. Please explain your request clearly and include enough information to help locate the relevant account or records. BetMGM Casino may need to verify your identity before providing information or making changes. This is a security measure designed to prevent information being disclosed to the wrong person.
A request may be limited or declined where the information cannot be separated from another person's information, where disclosure could create a security or legal risk, or where the information must be retained for a period required by law. If a request cannot be completed in full, the reason will be explained where it is appropriate to do so. There may also be reasonable limits on repeated or excessive requests.
Marketing choices
You can withdraw consent to marketing communications by contacting support@betmgmcasino.best. You may also be able to use an unsubscribe option included in a marketing message. Stopping marketing messages will not usually stop essential service communications, including account, transaction, security or important service notices. It may take a reasonable amount of time for a marketing preference to be applied across all systems.
Cookies and similar technology
BetMGM Casino may use cookies and similar technologies to keep the website working, remember preferences, support sign-in and account functions, improve security, understand website usage and measure the effectiveness of communications. Some cookies are necessary for core features, while others may support analytics, personalisation or marketing. The information collected through these technologies may be combined with other technical or account information where appropriate.
You can manage or remove cookies through the settings in your web browser. Blocking or deleting cookies may affect how the website operates, and some account or security features may not work correctly without necessary cookies. Browser settings vary, so check the help information for your browser if you need assistance.
Questions and complaints
If you have a question about this Privacy Policy, want to exercise a data right, or believe your personal information has been handled incorrectly, contact support@betmgmcasino.best. BetMGM Casino will review privacy requests and complaints in a reasonable manner and may ask for further information so the matter can be investigated. This contact channel is intended for privacy and data requests as well as related questions about the handling of personal information.
