Responsible Gaming

BetMGM Casino is committed to promoting a safer and more balanced approach to gambling. Gambling should be an enjoyable leisure activity, not a way to make money, manage financial pressure or solve personal problems. This page provides practical information to help Australian players make informed decisions, recognise warning signs and seek support when needed.

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Gamble for entertainment, not income

Gambling involves risk, and there is no guaranteed way to win. Every bet has an uncertain outcome, and past results do not predict future results. A win does not mean that another win is more likely, while a loss cannot be corrected by placing another bet. Treat any money spent on gambling as an entertainment expense that may not be recovered.

Article contents

Gamble for entertainment, not income Account tools and personal limits Recognising signs of harm Taking a break or self-excluding Getting help and support

Before you play, consider whether gambling fits comfortably within your budget and your daily life. Set a clear amount of money and time for gambling, and decide in advance when you will stop. Do not use money needed for rent, mortgage payments, bills, food, transport, education or other essentials. Gambling should never interfere with financial responsibilities, relationships, work, study or health.

Practical habits for safer play

Set a spending limit before you start and avoid increasing it during a session.
Set a time limit and take regular breaks away from the screen.
Keep gambling separate from essential household expenses.
Do not gamble when you are upset, tired, stressed, intoxicated or trying to escape a problem.
Avoid borrowing money, using credit or selling possessions to fund gambling.
Keep a record of your deposits, withdrawals and gambling activity so you can see the overall picture.
Accept losses as part of the activity and never chase them with larger or more frequent bets.
Balance gambling with other activities, interests, family time and social connections.

A responsible approach also means being honest with yourself. If gambling no longer feels like a choice, or if it is causing worry or conflict, pause your activity and consider speaking with someone you trust or an appropriate support service.

Account tools and personal limits

Account controls can help you maintain boundaries while using an online gambling service. Depending on the features available to your account and the applicable requirements, you may be able to set limits or request restrictions on your gambling activity. These controls are designed to support your decisions, but they work best when used before problems develop.

Limits to consider

Deposit limits can help restrict the amount of money added to an account over a selected period.
Betting or loss limits can help you control the amount you are prepared to risk.
Session or time limits can help you decide how long you will play.
Reality checks or activity reminders can prompt you to review how long you have been active and how much you have spent.
A temporary break can provide time away from gambling without requiring a permanent decision.
Account closure or self-exclusion can prevent access for a selected period or until the relevant process has been completed.

Read the instructions for each setting carefully before confirming it. Some limits may take effect immediately, while others may be subject to a waiting period, verification step or other conditions. A limit should be treated as a personal commitment, not as an amount that needs to be used. Setting a higher limit does not mean you should spend up to that amount.

If you decide to take a break or request self-exclusion, stop gambling while your request is being processed and do not create another account. If you share access to a device or payment method, take sensible steps to protect your account and prevent unintended use. Where relevant, you may also wish to discuss gambling blocks or other controls with your bank or payment provider.

Recognising signs of harm

Gambling harm can develop gradually and may affect anyone. It is not limited to a particular age, income, occupation or background. Early signs may be easy to dismiss, particularly when a person is trying to keep gambling private. Noticing changes early can make it easier to take a break and obtain support.

You may need to pause and seek help if you

Spend more time or money gambling than you intended.
Keep increasing your bets or deposits to achieve the same excitement.
Chase losses or believe that a big win will solve financial problems.
Feel restless, irritable or anxious when you try to stop.
Think about gambling during work, study, family time or other important activities.
Hide or minimise your gambling, deposits, losses or account activity.
Borrow money, miss payments or use essential funds to continue gambling.
Experience arguments, relationship difficulties or reduced performance at work or study because of gambling.
Use gambling to cope with stress, loneliness, sadness, anger or other difficult feelings.
Feel regret, shame or loss of control after gambling, but continue to play.

One sign may be enough reason to take a break. You do not need to wait until gambling has caused serious financial or personal harm before asking for help. Speaking with a trusted person can make it easier to set boundaries and follow through with them. A qualified gambling counsellor can also help you understand your options without judgement.

If someone close to you is affected by gambling, you can seek support for yourself as well. Family members and friends may experience stress, financial pressure and emotional strain, and they do not have to manage the situation alone.

Taking a break or self-excluding

A temporary break or self-exclusion can be an important step when you want to stop gambling. Self-exclusion is a stronger restriction intended to prevent you from accessing gambling services for an agreed period or under an applicable process. It should be considered carefully, particularly if you are worried that gambling has become difficult to control.

If you want to take a break, use the responsible gambling or account settings available to you, or follow the relevant request process. Make sure you understand the duration, scope and conditions before confirming your choice. Restrictions may apply to a specific account or service, so consider whether you need to seek broader exclusion or support through the appropriate Australian arrangements as well.

During a break

Remove gambling applications, bookmarks and saved payment details where practical.
Tell a trusted person about your decision and ask them to support your boundaries.
Review your bank and payment settings for available gambling controls.
Avoid replacing online gambling with another form of gambling.
Make a plan for activities, exercise, social contact and other interests during the break.
Contact a gambling support service if you are finding the break difficult or are worried about your behaviour.

Do not attempt to bypass a restriction by opening another account, using another person’s account or asking someone else to place bets for you. If you have a concern about access during a restriction, stop using the service and raise the matter through the available support process.

Getting help and support

Professional support is available in Australia for people affected by gambling, as well as their family and friends. Gambling support services can provide confidential information, counselling, financial guidance and practical help with setting limits or stopping. You can contact a suitable service directly, ask a health professional for a referral or use trusted Australian government and community resources to find assistance in your state or territory.

You can also speak with your general practitioner or another qualified health professional, particularly if gambling is affecting your sleep, mood, relationships or financial wellbeing. If you are experiencing immediate danger, severe distress or thoughts of harming yourself or another person, contact emergency services or an urgent mental health service in Australia without delay.

Our approach

BetMGM Casino provides responsible gaming information to help players make informed choices. We may ask for information or take steps required by applicable laws, regulations and internal processes. Account access, verification, limits, exclusions and other controls may be subject to relevant terms and requirements. This page is general information and does not replace professional financial, legal, medical or gambling advice.

If you are concerned about your gambling, the safest next step is to stop playing, secure your account and seek support. You do not need to explain or justify your decision to take a break. Asking for help early is a practical and responsible choice, and support is available for both the person gambling and the people around them.