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Betting Rules
These Betting Rules explain how wagers may be placed, accepted, managed and settled at BetMGM Casino. They are intended to help players in Australia understand the general principles that apply when using betting products and services. The rules should be read together with the applicable Terms and Conditions, game rules, promotional terms, privacy information and any notices displayed on the website.
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1. General betting principles
By opening or using an account, a player agrees to follow the rules that apply to the relevant service. These Betting Rules apply to wagers placed through the website or any other approved access method made available by BetMGM Casino. Additional rules may apply to a particular game, event, market, tournament, promotion or payment method. If a specific game rule conflicts with a general rule, the specific rule will normally apply to that game or market.
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Players must be legally permitted to use online gambling services in the place where they are located. A player is responsible for checking the laws that apply to them before creating an account, depositing funds or placing a wager. Access may be restricted in some locations or for particular products. BetMGM Casino may apply location, identity, age and account checks before or after a wager is placed.
Players must provide accurate and current information and must use only their own account. An account must not be shared, sold, transferred or used by another person. A player must keep login details secure and should notify customer support promptly if they believe that an account has been accessed without permission.
- Players must meet the applicable minimum age requirement and complete any required verification.
- Wagers must be placed using funds that the player is authorised to use.
- A player must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
- Automated systems, bots, software or methods intended to interfere with the normal operation of the service must not be used.
- A player must not attempt to obtain an unfair advantage by exploiting an error, fault, vulnerability or unclear display.
2. Placing and accepting wagers
Before placing a wager, players should check the selection, market or game, stake, odds or displayed price, potential return and any other information shown on the bet slip or confirmation screen. A wager is generally treated as a request until it has been accepted by the system. A displayed price or selection may change before acceptance, and the player may be asked to confirm the updated details.
A wager is accepted only when a confirmation is shown or otherwise recorded in the player's account. A bet slip, transaction record or account history may be used as evidence of the details recorded for a wager. Players should review their account after placing a wager and keep relevant records where appropriate.
BetMGM Casino may refuse, limit, suspend or cancel a wager where permitted by the applicable terms. This may be necessary if there is a technical issue, a pricing or display error, a suspected breach of the rules, an account or payment concern, a duplicated transaction, or a problem affecting the relevant event or game. Any action taken will be handled in accordance with the applicable terms and relevant legal requirements.
Errors and interrupted transactions
Online services can be affected by maintenance, network problems, device issues or other events outside reasonable control. If a wager appears to be duplicated, remains pending, has an incorrect price or is affected by a technical problem, the player should not place repeated wagers in an attempt to correct the issue. The account record and relevant system data may be reviewed to establish what occurred.
If a material error affects the information displayed, the price, the market, the game result or the processing of a wager, the transaction may be corrected or cancelled where allowed. A material error can include an obvious typing, pricing, settlement, transmission or system error. The outcome will depend on the circumstances and the rules applying to the affected product.
3. Managing, cancelling and withdrawing wagers
Once a wager has been accepted, it normally cannot be changed or cancelled by the player unless a cancellation, edit or cash-out feature is expressly offered for that wager. The availability of any such feature can depend on the product, market, timing, system status and other conditions. A request to use an available feature is not complete until it has been confirmed.
Where a cash-out or similar early settlement option is available, the amount displayed may change or the option may be suspended before confirmation. The option is not guaranteed to remain available. A player should check the final confirmation and account history rather than relying on an earlier display.
A pending wager may remain open while the relevant event, game or market is being reviewed or while information is being confirmed. Players should allow the account record to update and should contact customer support if a transaction remains unclear after a reasonable period. A pending status does not, by itself, confirm a win, loss, cancellation or payment.
Account balances and payments
Deposits, withdrawals, winnings and adjustments are subject to account checks and the payment rules displayed on the website. A player may be asked to verify identity, ownership of a payment method or the source of funds before certain transactions are completed. Payment processing can also be affected by the payment provider, banking network, security checks or legal requirements.
Players should check their balance and transaction history regularly. If a transaction appears incorrect, the player should keep the relevant reference or screen details and raise the issue through the available support channel. BetMGM Casino may correct an account balance where it has been affected by an error, duplicate credit, unauthorised transaction or other processing issue.
4. Results and settlement
Wagers are settled using the official result or result source applicable to the relevant product. The rules for a particular game, event or market will explain how the result is determined, including any requirements relating to completion, timing, interruptions, postponements, abandoned events or changes to the scheduled format.
Where the result of an event or game cannot be determined in accordance with the applicable rules, the affected wager may be declared void, cancelled, rescheduled or settled in another way permitted by those rules. A player should not assume that an event being started means every wager will be settled in the same manner. Different selections or markets may be treated differently.
A wager may be void if it was accepted in error, relates to an invalid or unavailable market, is affected by a material error, or falls within another cancellation provision. If a wager is void, the stake will generally be treated in accordance with the relevant product rules and applicable terms. Combination wagers may be affected differently from single wagers when one or more selections are void.
Settlement information shown in the account may be updated if an official result is corrected, a market is reviewed or an error is identified. Players should rely on the final account record and the applicable rules rather than unofficial information, commentary, social media or third-party results.
Promotions and special offers
Promotional bets, bonus funds, enhanced prices and other offers may have separate eligibility, wagering, expiry and settlement conditions. Those conditions will be displayed with the relevant offer. If a promotional term differs from a general betting rule, the promotional term may apply to the qualifying wager. Players should read the offer conditions before opting in or using promotional funds.
5. Fair play, complaints and responsible gambling
BetMGM Casino expects players to use the service fairly and responsibly. Suspicious activity, account misuse, collusion, manipulation, fraud or attempts to exploit the service may result in a review. During a review, access to an account or transactions may be restricted where permitted. Any review is handled under the applicable policies, terms and legal obligations.
If a player believes that a wager was accepted, settled or recorded incorrectly, they should first check the relevant game rules, bet confirmation and account history. The player can then raise the matter through the available customer support process, providing enough information for the transaction to be identified. A complaint may be reviewed against system records, official results and the rules that applied at the time.
Players should treat gambling as entertainment and never wager more than they can afford to lose. Setting a budget, taking regular breaks and avoiding gambling when upset, tired or affected by alcohol or other substances can help support safer play. Chasing losses, borrowing money to gamble or gambling to solve financial problems can increase risk.
- Set personal spending and time limits before playing.
- Use any available account controls or responsible gambling tools that suit your circumstances.
- Take a break or request a temporary or longer account restriction if gambling is becoming difficult to control.
- Seek independent financial, health or gambling support if gambling is causing stress, conflict or financial harm.
- Contact customer support if you need help understanding available safer gambling options.
These Betting Rules are general information and do not replace the full Terms and Conditions or the rules displayed for a particular product. The applicable version is the version available when the wager is placed, subject to any correction or update allowed under the relevant terms. Players should review the website regularly for changes and should stop using the service if they do not agree with an updated rule.
